S K Y B I T S

Case Study

Banking & Finance

Case Study : Automatic Customer Feedback Handling

Executive Summary

The bank gets thousands of emails from customers on various topics. A content based automatic email classier developed to send the mails to correct group tagged with other important information like account number. This helps in much faster response without human error and effort.

Challenges
  • Large number of mails with no structure
  • Cryptic words
  • Grammatical mistakes
  • Solutions
  • Named Entity Recognition
  • Multi-class classification
  • Deep Learning using CNN